AA INSURANCE MANAGES over one million policies, reflecting the enduring trust New Zealanders place in the brand year after year. This is testament to AA Insurance’s commitment to putting the needs of its customers first, which it has been doing since the award-winning company launched in 1994.

As its people are the primary drivers behind the brand, employees are empowered to do the right thing for the customer so they can help get things sorted for them when the unexpected happens.

The AA Insurance team genuinely cares, and this shows in their empathetic approach. This customer-first mindset is embedded in every part of the business, from the way policies are designed to the way calls are answered, ensuring drivers feel supported at every touchpoint.

Should a customer make a claim, AA Insurance’s team of expert Customer Managers will help guide them through the claims process from start to finish, getting to a resolution as quickly and efficiently as possible. Customers can expect clear, honest communication throughout, so there are no surprises when it matters most.

 AA Insurance has Customer Service Centres in both Auckland and Hamilton. These one-stop-shops help get customers back on the road again after an accident, bringing repairs and support together in one convenient location.

The company understands how important quality is to its customers, so it provides a Lifetime Repair Guarantee to work that is carried out by any approved AA Insurance Quality Repairer, giving drivers lasting confidence in every repair.

AA Insurance is continually refining its customer experience by measuring and reviewing its service delivery. This ensures customers have the very best experience whether it is on the phone, via the website or through AA centres nationwide, reinforcing why so many Kiwi drivers keep choosing AA Insurance year after year.

Visit aainsurance.co.nz for more information.