Introduction

 

It is with great pleasure that Reader’s Digest presents the Quality Service Awards. We believe companies that deliver outstanding customer service should be recognised and rewarded in New Zealand.

Our Winners Showcase highlights which companies have gone above and beyond their customer’s expectation.

Click here to see the winning companies in this year’s survey.

Have you ever wanted to voice your opinion about a company that gave you great service?
We have.

Brand Showcase


 

Car Insurance

Gold Winner

Car Insurance

Silver Winner

Cruise Operator

Gold Winner

Flooring Stores

Gold Winner

Furniture Stores

Silver Winner

Home & Contents Insurance

Gold Winner

Home & Contents Insurance

Silver Winner

Home design and build service

Gold Winner

Hearing Service

Gold Winner

Life Insurance

Silver Winner

Optometrists

Gold Winner

Paint & Decorating Stores (excl DIY/Home Improvement)

Gold Winner

Pet Insurance

Silver Winner

Real Estate Sales

Gold Winner

Retirement Villages

Gold Winner

Roadside Assistance

Silver Winner

Travel Insurance

Gold Winner

Travel Insurance

Silver Winner

Tiling Stores

Gold Winner

Tyre Retailers

Gold Winner

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Methodology

How Our Quality Service Survey Was Conducted

  • Market Research

    We commissioned a highly recognised independent market research agency, Catalyst, to survey a representative sample of 1,500 New Zealand adults. Respondents were asked to nominate a service provider in up to 40 categories. To qualify to vote on a category, they must have used a service provider from that industry.

  • Consumers Voting

    Survey respondents were asked to rank their experience on the listed companies according to these questions:

    • "Personalisation: How well was the company able to provide the consumer with an individualised customer experience?"
    • "Understanding: How effectively was the company able to demonstrate a genuine insight into the customer’s needs."
    • "Simplicity: How quick and easy was the process of dealing with the company?"
    • "Satisfaction: To what level did the company meet or exceed the customer’s expectations?"
  • Rating

    The highest rated companies were judged the Gold Standard Winner, with the next closest company awarded the Silver Standard Winner.

  • 2020 results

    We are confident that the results of this annual poll are the truly accurate measurement of New Zealand consumer sentiment in 2019. Great brands have wonderful success stories.