AA Insurance
Gold Winner: Home & Contents Insurance

CONSISTENT AND OUTSTANDING quality service is why New Zealanders have once again voted for AA Insurance in the Reader’s Digest Quality Service Awards.

The company’s commitment to customer service excellence starts when people join the team. AA Insurance has a focus on recruiting people who believe in doing the right thing by their customers to deliver on their purpose of caring, helping and getting things sorted.

Delivering excellent customer service has always been a priority at AA Insurance. Customers can get in touch in a way that suits them; they can choose to contact AA Insurance online through Aria the chatbot, on live chat or talk to the NZ-based customer service team on the phone or face-to-face at an AA Centre.

AA Insurance home and contents policies have been popular with New Zealanders since the company launched in 1994. Their policies provide cover for your home and belongings, so when the unthinkable happens, you can rest assured that things will get sorted.

AA Insurance is committed to making insurance clear and easy to understand for all New Zealanders. In recent years, AA Insurance has focused on simplifying their policy documents to help customers understand what they are covered for. Policy documents are written in plain language, removing unnecessary jargon, and presented in an ‘easy-to-read’ format.

In fact, AA Insurance’s personal insurance policies received the WriteMark Plus Plain Language Standard, which means their policy documents meet a very high standard of plain language and have been user tested by their customers.

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