MORE THAN 500,000 NEW ZEALANDERS trust AA Insurance with one million car, home, contents, and small business policies. This is testament to AA Insurance’s commitment to putting the needs of its customers first, which it has been doing since the award-winning company launched in 1994.
As its people are the primary drivers behind the brand, employees are empowered to do the right thing for the customer so they can help get things sorted for them when the unexpected happens.
The AA Insurance team genuinely cares, and this shows in their empathetic approach. Should a customer make a claim, AA Insurance’s team of expert Customer Managers will help guide them through the claims process from start to finish, getting to a resolution as quickly and efficiently as possible.
AA Insurance has Customer Service Centres in both Auckland and Hamilton. These one-stop-shops help get customers back on the road again after an accident.
The company understands how important quality is to its customers, so it provides a ‘Lifetime Repair Guarantee to work’ that is carried out by any approved AA Insurance Quality Repairer.
AA Insurance is continually refining its customer experience by measuring and reviewing its service delivery. This ensures customers have the very best experience whether it is on the phone, via the website or through AA centres nationwide.
Visit aainsurance.co.nz for more information.