IT’S NOT SURPRISING THAT CARPET COURT has won gold in the Quality Service Awards for seven years in a row. Its qualified staff are specialists in residential and commercial flooring solutions, and have an honest desire to help people.
Priding themselves on delivering exceptional service, Carpet Court customers are treated in the highest regard and given the utmost care.
Carpet Court provides an extensive range of beautiful and innovative flooring solutions – including carpet, vinyl, luxury vinyl tiles, laminate, timber, rigid, garage carpet and underlay – from award-winning floor brands such as Rhino, Bremworth, Godfrey Hirst, Feltex and Quick-Step, while product knowledge is an important skill set expected of Carpet Court sales consultants.
As such, they continually participate in the Rhino Academy Flooring training programme where they complete a multitude of online training courses that ensure they have excellent knowledge of market compliance as well as the products that they sell.
Carpet Court sales consultants take pride in providing seamless and enjoyable sales experiences to their customers to ensure they continually achieve their goals.
Finally, a smart use of technology, such as CRM, data analytics and weekly support surveys, all make certain that Carpet Court customers’ needs are met in a timely manner and any issues are followed up thoroughly, so that every customer becomes a Carpet Court brand ambassador.