NOT MANY COMPANIES CAN SAY they have been in more Kiwi homes and businesses than they haven’t, but JAE Group would come close. 

For over 57 years, JAE has been there when people need them most, ready to ‘take care of it’ with the same commitment to service excellence from day one.  
JAE was formed by Jack, Audrey and Edward Smith in 1967, giving birth to the name JAE. Jack’s mantra was honesty, reliability and always going the extra mile for customers. Carpet manufacturers heard of JAE’s excellent service in Auckland and offered a nationwide contract to provide ‘aftercare’ on carpets installed into homes.

As JAE continued to grow, new services like Flood & Fire Restoration and Pest Control were added to its successful carpet cleaning and stain treatment services. 

By the 2000s, JAE branches were working with national insurance companies as New Zealand’s Flood and Fire restoration experts.

All new JAE staff attend customer service training, where they learn about JAE’s proud history and the vision and values of the company. Training includes helping the team understand that the customer’s home is their castle, and their need to treat every home as if it was their own. JAE always acts in a respectful, friendly and professional manner, and this helps ensure a steady flow of positive feedback and word-of-mouth referrals. 

The JAE team loves customer feedback as it tells them what’s working well, and where they can improve. They are passionate about innovation and education, sharing advice and tips with clients to keep them covered between visits by their expert technicians.

For more information, visit jae.co.nz