LIFE AND FUNERAL INSURANCE ARE topics most Kiwis would rather avoid. But no matter how much we might try to ignore it, preparing for death is simply a part of life.
While Momentum Life helps customers take care of their future so they can enjoy the present, it also believes in making insurance as accessible and affordable as possible.
The proud winner of the Quality Service Award since 2021 offers cover for New Zealand residents with a single phone call – no medicals or blood tests necessary. Better yet, funeral insurance is guaranteed for Kiwis aged 40-75.
To ensure customers are given the best possible service, the Momentum Life team receives ongoing training. Consultants start with a rigorous eight-day induction programme that focuses on customer care and product knowledge. Their calls are monitored by a specialised Risk and Controls team, as well as team leaders, who provide private coaching when needed.
Team members also take part in weekly quizzes and quality assurance meetings that focus on turning complaints into opportunities for improvement.
So it’s little wonder that customers have described Momentum Life’s consultants as “easy to talk to,” “friendly,” and “very easy to understand.”
Visit momentumlife.co.nz or call 0800 229 339.