Pulse Energy recognised with Reader’s Digest Silver Quality Service Award

Pulse Energy supplies electricity, gas and broadband to homes across New Zealand. As a 100% community-owned energy provider, we’re focused on keeping energy simple, providing fair value and delivering the support customers need.

We’re proud to have received a Silver Award in the 2027 Reader’s Digest Quality Service Awards for Electricity Providers, recognising the confidence New Zealanders place in our business and our people.

Customer service has always been at the heart of Pulse Energy. We understand energy plays an important role in everyday life, which is why we’re focused on powering what matters to our customers through reliable service, fair value and practical support. Whether customers get in touch by phone, email or online, our goal is to make things simple and provide help when it’s needed most.

The Reader’s Digest Quality Service Awards are based on the experiences and opinions of consumers, making this recognition particularly meaningful for our team. It reflects the trust our customers place in us every day and the commitment our people bring to delivering a positive customer experience.

“Good customer service comes down to being there when our customers need us and making things as straightforward as possible,” says Chief Executive Sharnie Warren. “We want every customer to feel listened to, supported and confident they’re getting the help they need.”

In 2026, our focus continues to be on providing a consistent and helpful experience across every interaction. That means listening to customer feedback, supporting our people and looking for meaningful ways to improve the service we provide. Whether a customer is moving house, setting up a connection or getting in touch for support, we’re focused on making the experience as smooth as possible.

As a community-owned business, supporting local communities is also an important part of who we are. Through initiatives such as our Pay it Forward and Community Grants programmes, we continue to support local people, groups and projects throughout New Zealand.

Our Community Grants programme helps local groups and organisations continue the valuable work they’re already doing in their communities. From projects that bring people together to initiatives that support local wellbeing, the programme is about backing practical ideas that can make a real difference.

Pay it Forward reflects the power of people helping people. Through customer donations, matched dollar for dollar by Pulse Energy*, the programme provides direct support to households experiencing energy hardship. Since 2020, it has helped more than 11,000 households stay warm and connected, proving that small acts of generosity can make a lasting impact.

The Reader’s Digest Quality Service Award is a recognition of the dedication of the Pulse Energy team and the confidence our customers continue to place in us. We’re grateful for the support of our customers and remain committed to providing reliable energy, fair value and service New Zealanders can depend on, while continuing to power what matters for households and communities across New Zealand.

Visit pulseenergy.co.nz for more information.

*Pay it Forward dollar-for-dollar Terms and Conditions apply.