SOUTHERN CROSS HAS BEEN LOOKING after the health of New Zealanders for more than 62 years. In 2016 the trusted insurer extended its offering to life insurance, joining hands with Chubb Life Insurance New Zealand Limited. This partnership has provided a legacy of assurance that gives members peace of mind that their loved ones will be protected, if the worst was to happen.
Southern Cross Life Insurance has mastered the art of making complex matters simple and understands its members often seek support in their toughest moments. That’s why its New Zealand-based Contact Centre team is so highly trained. Empathetic and well-informed consultants understand the unique needs of their customers and are with them every step of the way.
Southern Cross handpicks talent with a customer-first philosophy for its customer-facing teams, and moulds them into industry leaders through a rigorous induction programme. This covers everything from product knowledge and problem solving, so its teams can focus on listening, understanding, and providing genuine care.
Southern Cross is also committed to providing members with simple, easy and fast access to life insurance cover online and over the phone with their specialist team.