TRAVEL IS ‘HOT’ POST-PANDEMIC AND SHOWS NO SIGNS OF SLOWING DOWN!
Extensive research from Southern Cross Travel Insurance (SCTI) indicated 95% of New Zealanders are planning to travel over the next 12 months to see family and friends, relax and unwind and to experience an adventure.
However, the travel industry has continued to face significant disruptions over the past year, as travel has ‘returned to normal’. During this time, SCTI has continued to focus on enhancing the services, experiences, and products it offers to travellers of all ages.
“We’re very customer-focused,” says Jo McCauley, CEO. “It’s important to us that we are with our customers when they need us.”
“This means everything from organising medical evacuations from Europe or the Pacific, to launching easy-to-understand insurance products, refreshing others and making it easier to submit a claim. Earlier this year we also stood up a dedicated team to help thousands of customers affected by severe weather events here in Aotearoa.”
McCauley says SCTI has scaled up the business to meet the needs of a growing market. “We have expanded our team by 150%, bringing some exceptional people on board with fantastic customer service skills. These skills are essential when we’re helping people who are having difficulties overseas or at home. Our people love what they do and are genuinely buzzed when connecting with customers and meeting and exceeding their expectations. Winning Gold for the 5th year in a row for Quality Service is testament to how much we put our customers first.”