FROM FIJI’S SUN-SOAKED beaches to Europe’s cobble-stone streets, Southern Cross Travel Insurance (SCTI) has been trusted by travellers for over 40 years. More than six million adventurers have set off with the peace of mind that comes from having an SCTI policy.

SCTI’s dedication to extraordinary customer experiences has consistently earned the New Zealand-owned business local and international praise, including its seventh consecutive Gold win in the Reader’s Digest Quality Service Awards. 

“Our number one priority is providing exceptional service to our customers,” says Jo McCauley, CEO. 

“By actively listening to their needs, we’ve been able to adapt our products and services to offer the right assistance when it matters most. This award reflects the trust and loyalty our customers place in us, knowing they can rely on us if the unexpected happens during their journey.”

As customers’ needs change, SCTI’s products adapt accordingly. In 2024, SCTI introduced its International Medical Only option in New Zealand – ideal for budget-conscious travellers who recognise the importance of having medical coverage while abroad. Travellers with complex insurance needs can rely on SCTI’s extended call centre hours (Monday to Saturday) to get the reassurance they need before setting off on their trips. If customers face an emergency, they can reach out to an Emergency Assistance team day or night, anywhere in the world.

SCTI’s customer-first approach has seen the company thrive in the post-pandemic travel world, offering comprehensive insurance that protects travellers from the unexpected so they can relax and travel safe.

Visit www.scti.co.nz or call 0800 800 571.