AS A FAMILY RUN BUSINESS, The Tile Depot’s staff always treats customers the way they themselves would like to be treated. Regardless of whether a customer is buying one square metre of tiles or hundreds of metres; they are regular trade customers or walk-in DIY clients; the staff give customers as much time and attention as they need.

“Our staff get genuine joy from helping customers create beautiful spaces and giving them the time and assistance to find the perfect products at the right price,” says Mike Syddall, General Manager.

The Tile Depot is fortunate to have many dedicated staff who have been with the business for over a decade. It’s this longevity of staff that has built strong client relationships and led to a deep foundation of product and industry knowledge, all of which is readily shared with newcomers to the company.

If problems do arise, the staff do everything possible to find a solution. “Our frontline showroom staff listen to clients to help them solve problems. Sometimes this requires seeking help from those with the right knowledge and skills set. Knowing where to go for help and actually putting it into action is a key attribute of our customer service,” says Mr Syddall.

You know you have satisfied customers when they return to the store or send emails with images of the complete project to share their delight with staff.

For more information, visit www.tiledepot.co.nz